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07771 904966 claire@lovebugdesigns.co.uk

Frequently Asked Questions

This section is to try and answer most of the questions you may have about ordering from Lovebug Designs. If you have a query that is not answered here, please do not hesitate to contact me by email or phone and I will be happy to help.

Claire x

Wedding Stationery – What do I need?

Your requirements depend completely on what kind of wedding you are planning and your budget – there are no set rules to what stationery you have to order. You will always need invitations, but you may decide you also want to include an RSVP card to make it easier for your guests to reply. If you are planning a Civil Ceremony you do not have Order of Service sheets as it is not a religious ceremony so there are no hymns but you may want ‘Order of the Day’ cards so your guests know what to expect during the Ceremony. Please note that the Order of Service sheets for a Church Wedding are not the responsibility of the Minister, you will need to provide the Order of Service sheets for your guests. It is advisable that you do ask the Minister or Church Secretary to check it over when I send your proof for you to approve. Go to the Lovebug Designs Stationery Guide for more information on the individual items on stationery. Whatever you decide, Lovebug Designs has a wealth of experience so if you need any help please do not hesitate to ask and I will do my best to help.

Can you send me a brochure of your designs?

Lovebug Designs do not produce a printed brochure. As all stationery is bespoke, and completely tailored to each couple, the brochure would constantly need updating and would be very costly to produce. There is an extensive portfolio on the website which is updated regularly and large photo galleries on Facebook to show some of the wonderful designs created for all types of weddings.

Can I meet you in person to discuss designs?

You can meet me at my showroom in Stourport on Severn where I have a permanent display of my stationery and accessories for a free, personal, no obligation consultation so you can view the quality of my work and discuss stationery designs. Please email or call me to arrange a convenient time as it is only open by appointment only.

Can I order a sample?

Yes of course! Invitation samples are charged at the invitation cost if they are already shown in my invitation online store, plus £1 postage and packing. A maximum of 2 samples may be ordered. The purpose of ordering a sample is to see the quality of my work, and the materials I use. For bespoke stationery design, please contact me to discuss and I will quote on the cost to design and create something individual for you.

Colours of card, ribbon and embellishments can be changed on all designs shown, but please bear in mind if you change embellishments the price may vary. Please specify your colour scheme and as much information as possible when ordering samples and I will try to match to your colour scheme as close as I can. If you place an order for your wedding stationery, I can match colours of ribbon etc. more closely once I have received a deposit.

Due to the high volume of requests I receive, I am unable to provide personalisation of samples at this stage. If you decide to place an order, proofs of wording will be sent for approval.  When requesting samples, please bear in mind that all Lovebug Designs stationery is copyright to Lovebug Designs and the sample must not be copied in part or whole under any circumstances and legal action will be sought if the copyright laws are abused.

To purchase a sample please click the ‘add to cart’ button. This will add the invitation sample to your basket.

As all samples are hand made to order, please allow up to 2 weeks from receipt of payment for delivery of samples.

I have received my sample and it’s just what I wanted – what do I do now?

If you are happy with the sample and do not need to make any changes, then please contact me to place an order and I can send over an invoice for the deposit to book a space in my production diary.

You may have received your sample and have since decided you wanted organza ribbon instead of satin or you want to change the card stock etc. If you want to order another sample, then this will be treated as a new sample order and you will have to pay the sample charge again. If you do not need to see another sample, I am happy to send you a swatch of the new ribbon or card free of charge so you can compare.

When do I need to order my Stationery?

I strongly advise placing your order as soon as possible and that you order all of the items you require at the same time so I can order the materials in. The reasons for this are that sometimes items and materials may be altered or discontinued by the supplier and also ribbon is dyed in batches so each batch can vary slightly on the colour shade. If you need your order completed quickly, please contact me and I will see if it is possible to slot your order in around my other orders. The busiest times in the Lovebug Studio are January to September and the diary does get full very quickly, so please give as much notice as possible to avoid disappointment. You can even place an order as far as 18 months in advance to ensure you are in the diary. Even if you have purchased a sample, as all stationery is handmade to order, I can only confirm a space in my diary once I have received your deposit.

What wording do we use on the invitations?

There are no strict rules regarding the wording of your wedding invitations, you can be as formal or as adventurous as you like. Usually the invitations are sent from the host – this is the person or persons paying for the wedding; traditionally the brides’ parents, but as most couples already live together today, it is not uncommon for the wedding to be paid for by themselves so the invitation will come directly from them. If you need any help or advice with wording, please just ask and I will be happy to help as I have many templates I can send over on email once I have received your deposit.

Can I have the guests names printed on the invitations?

The price of the invitation includes the guest names being printed on the invitation. It looks more professional and neater unless you have magnificent handwriting! I will just require the names typed in a list, preferably in a Word document, indicating the day and evening guests. You will receive a proof of the guest names set in the chosen typeface to check for spellings.

Will I see a proof of the wording?

You will see a proof for all items ordered. When I request the details for your stationery I will ask you to choose a typeface from the typeface page on my website if you haven’t already done so. This typeface will then be used on all items to ensure consistency. The typefaces shown are just a small selection – if there is a specific one you want me to use which is not shown please let me know and I will do my best to help. You will need your venue or caterer to check the menu proof and your minister to check the Order of Service proof.

When do you need the information for the stationery that will be used on the Wedding Day?

Once you have had all your invitation replies back and you know how many guests are attending, you need to send the information on email as soon as possible so I can start planning to make the other items such as the Order of Service, place cards, menus, table plan etc. Once an order has been placed, a production date for each stage of the order will be given to you. These dates must be strictly adhered to, as my other clients must be taken into consideration. Failure to send the requested information on time may result in your order being cancelled if is too close to the wedding date.

The easiest and preferred way is if you send the information for each item in a Word document. The order of service will need to be typed in the order you need me to lay it out. Don’t worry if you haven’t got the lyrics for the hymns – as long as you state the hymns title I can fill in the gaps. For place cards, I need a typed list of the names for each of your guests and the same for the table plan, please list the guests that will appear on each table. Send your menu through as soon as it is available from your venue or caterer. If you need any help at all please just ask.

When do I order Thank You Cards?

You can order them when order your stationery so you are pencilled in for production. That way, you can approve the text before you go on your Honeymoon and I can make them cards whilst you are away. They will be ready for when you return so you can post them out to your guests.

We are getting married abroad and having a big reception party when we return – can you make invites for the party?

Yes, of course! You can just order invites for your reception or if you need a few special invites to invite your friends and family to your wedding overseas – then no problem just let me know.

How and when do I need to pay?

A 50% deposit is required when you place your order with Lovebug Designs. It is advisable that you order all the items you require at the same time so I can book you into the diary for all stages of your stationery order. The remaining balance for each stage is required when you approve the proofs of wording. When I send your proofs, I will indicate on the proof form the balance owing for that stage. My preferred method of payment is bank transfer or you can pay by PayPal via my contact page. You do not need a PayPal account to do this – just a debit/credit card. Manufacture of stationery will only commence once signed proofs and payment have been received.

What do your prices include?

All prices quoted for invitations include the printing of your wedding details, guest names on the invite and an envelope. Prices for Order of Service include the printed inserts. Other items will be detailed on the quote so you know what is included. Postage and packaging is not included and will be quoted for separately.

Do you give discounts for large orders?

Most of my orders are ‘large orders’ and its not uncommon for a bride to order the complete set of stationery for an average of 80 guests. Each item is handmade by myself and a lot of care and attention to detail is given to each order. I feel that my prices are competitive for the high quality of my work, so for this reason the price quoted will not be discounted. I occasionally add special offers to Facebook so please ‘like’ my page to keep up to date with these.

How will I know when I will receive my order?

Once I have received your final payment and signed proofs, I will email to confirm the week you can expect delivery of your order. When your stationery is nearly complete, I will email you again to confirm which day it will be dispatched and ask you to confirm where it needs to be sent to as it will need to be signed for. I can send it to a work or alternative address as long as the full address and postcode is given.

Do I have to pay for delivery?

All orders are subject to delivery charges unless you are local to me and then you are welcome to collect them from my showroom at an agreed time. I send most orders via Parcel Force 24 hour, this is a signed for service. The cost of P&P varies according to weight but once I have quantities I can let you know the costs.

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